Yes, I'm pretty sure they scanned some files. And they recommended two companies that would fix the "problem" for under $200. They claimed that my IP address had been compromised. You can find the logfile at C:\AdwCleaner.txt as well.Įdited by buddy215, 13 March 2018 - 04:26 PM.Please post the contents of that logfile with your next reply.Your computer will be rebooted automatically.When the scan has finished click on Clean button.Double click on adwcleaner.exe to run the tool.Close all open programs and internet browsers.Paste the content in your next replyĭownload AdwCleaner by Xplode onto your desktop. Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard.If it asks you to restart your computer to complete the removal, do so.Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button.Let the scan run, the time required to complete the scan depends of your system and computer specs.Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan.
You might have to click on the little arrow by Scan Status in the middle right pane for it to do so Once Malwarebytes is installed, launch it and let it update its database.Note: If you have Malwarebytes already installed, you don't need to install it again. Download and install the free version of Malwarebytes.Pay close attention while installing and UNcheck offers of Google Chrome and Avast.Īfter install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.ĬCleaner - PC Optimization and Cleaning - Free Download Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the programs below to clean, remove adware and remove malware. Have you deleted the remote access program? Other than a remote access program.did the criminals install any other program that was used to scan your computer? Did you pay them? If so, you should dispute the charges.
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